FAQs

How long does delivery take? 
Delivery generally takes 3-5 days. Anything in the "a touch of luxe" range will take up 3-7 days according to customisations. All parcels are tracked & need to be signed for.

 How long do I have to return my item?
You have 21 days from the date the items were received to return this back to us. Goods must be within their original condition with all tags intact.

What's your return's policy?
We advise that pieces being refunded should be 2nd class signed for, please send us a copy of your receipt and we will reimburse you.

 What's the cost to customise/ re-lengthen my outfit to my height?
It's totally free! However there is a no returns policy if the piece is customised. Please follow the size guide given and feel free to drop us an email on info@sonaey.co.uk or message us on social media for any personal queries.

 How can I return my order?  
Leave the item in the box with all tags included. Add a new label on the mailing bag given with the return address and send this as a second class & signed for delivery from your local post office. Once you've done this, email a copy of your receipt to us along with your name on card, sort code & account number then you will be refunded back the delivery charge and cost of item within a week of receiving the goods.