| How long does delivery take? |
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Delivery generally takes 3-7 days. Please expect delays during this busy time. Anything in the "a touch of luxe" that requires customisations may take longer. All parcels are tracked & need to be signed for.
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| How long do I have to return my item?
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You have 21 days from the date the items were received to return this back to us. Goods must be within their original condition with all tags intact. |
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What's your return's policy?
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We advise that pieces being refunded should be 2nd class signed for, please send us a copy of your receipt and we will reimburse you.
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| What's the cost to customise/ re-lengthen my outfit to my height? |
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It's totally free! However there is a no returns policy if the piece is customised. Please follow the size guide given and feel free to drop us an email on info@sonaey.co.uk or message us on social media for any personal queries.
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| How can I return my order?
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Leave the item in the box with all tags included. Add a new label on the mailing bag given with the return address and send this as a second class & signed for delivery from your local post office. Once you've done this, email a copy of your receipt to us along with your name on card, sort code & account number then you will be refunded back the delivery charge and cost of item within a week of receiving the goods.
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